DELIVERY

For New Zealand orders shipping starts at:

• Auckland - $6
• North Island - $9
• South Island - $11

Prices vary accordingly, please check rates at checkout.

Bulky items may incur extra charges, please contact us.

For International Orders (including Australia) shipping will be quoted, please email us at info@threaddesign.co.nz

Following receipt of your payment please allow 5 working days for delivery unless advised otherwise. All orders are delivered via courier and can be delivered to rural addresses.

RETURNS POLICY

We anticipate that you will be delighted with your Thread Design purchase. If, for any reason you are not, please find our returns policies below.

ONLINE Returns Policy

In addition to your Statutory Rights, we will happily exchange or refund providing the following conditions have been met;

1. The items* are returned within 14 business days of purchase.
2. Items must be in the original condition as purchased.

*Exclusions apply to sale, clearance, display, and custom items. For health measures, this also includes jewellery and duvet/pillow inners.

Provided the conditions in our returns policy have been met, refunds will be processed using the original form of payment. We endeavour to process all returns upon arrival, however during busy periods this can take up to 5 business days.

How to return items:

1. Complete the Online Returns Form in full.
2. Return the items to us either in-store or by post.

All returns remain the responsibility of the purchaser until received by Thread Design. We advise using a tracked service as Thread Design cannot take responsibility for any lost packages.

Please note that delivery costs are non-refundable unless goods have been returned as per your statutory rights (e.g., they are faulty or not as ordered).

Standard delivery charges will also apply on re-delivery for online exchanges.

IN-STORE Returns Policy

In addition to your Statutory Rights, we will happily exchange or issue a credit note providing the following conditions have been met:

1. The items* are returned within 14 business days of purchase.
2. Items must be in the original condition as purchased.
3. The original receipt or proof of purchase is provided.

*Exclusions apply to sale, clearance, display, and custom items. For health measures, this also includes jewellery and duvet/pillow inners.

We want you to love your Thread Design products! If in doubt, please utilise either our free sample service or our APPRO service in-store. Our team is here to help!

FAULTY OR DAMAGED ITEMS

If the product you have purchased is faulty, we will provide a remedy as required by the Consumer Guarantee Act (CGA). Depending on the severity of the problem, such remedies can include either repair, replacement, or refund.

We do not need to provide a remedy if the customer:

• Changes their mind,
• Causes the problem either by accident or on purpose,
• Does not follow advice about a product’s use or care, such as washing instructions.
• Goes somewhere else for repairs before coming to us,
• Takes an unreasonable amount of time to return the products.

To make a claim, contact us immediately upon discovering the fault at 09 360 1361 or info@threaddesign.co.nz.